OKIHost

[amansker]

I signed up with OKIHost.com as a reseller about 2 weeks ago. I submitted two help tickets. They responded to one in 3 days, the other just disappeared from the Help Ticket list. I sent a letter directly to support last night (13 hours ago) and have not heard back (understandable at this point). 50% of the time I cannot enter the Help section due to errors. Now the SMTP servers are not working. There were some errors when creating new accounts that seemed to have worked out.

This is the first time I've signed up as a reseller and used Ensim so I have taken into consideration my ignorance, but this seems to be very poor support and performance.

Has anyone else had experience with this company? Should I get out now? I was attracted to the $15 per month 500mb/15gb deal, but without an SMTP server it all seems hopeless.

[zollet]

That doesn't sound good. I suggest you change web host as soon as possible. Maybe this time try sending them a few emails and see how fast they reply and also check the quality of their answers before you signup.

Good luck.

[amansker]

They have yet to respond to my email on 10/22 that went directly to support@. Time to check out . . .

[zollet]

A company offering good support answers support tickets within a 3-4 hours with a maximum response time of 12 hours. If it goes over 12 hours then it's bad!

We usually respond to support emails within 30-60 minutes (sometimes even faster). Sometime it takes longer though but we always try to respond within maximum 8 hours.

[i2Host]

That surprises me. I spoken with the guys at OKIHost a few times and I have nothing but good things to say about their business.

I guess we can't be perfect all the time (well, I can but that another story HA HA HA)