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It is not worth it in my opinion unless you outsource all the support. Say you have a customer with 200 email accounts and just one person has an email issue per day. That is 30 minutes in emailing back and forth to your customer back to whoever you resell for all to make a measly $10 or so a month?
Get a dedicated server for say $300 a month, run a PPC ad to get 500 or so customers at $10 a pop and pay an outsourcing company $300 a month to handle ALL the support. That is the only way to be profitable with hosting.
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