Norton's Antivirus
 

I bought a Norton utilities upgrade online on the Norton website. I downloaded the file and ran a virus scan on it with 2 online multi virus scan engines. Both multi scan engines picked up Trojans. Phoned Norton about this and they assured me it was safe, and that I probably got a false positive reading. I am still afraid to run the file and would like to know if there is a way I can be absolutely sure that it does not contain a virus?

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Try to uninstall or remove that virus from your computer. If you face any error then contact Norton Support by OneSolutionInc.