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07-03-2022, 10:39 PM
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Registered User
Join Date: Jan 2016
Location: Hyderabad
Posts: 4,286
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It’s 2018 and we still can’t define customer experience
Customer experience (CX) is everything related to a business that affects a customer's perception and feelings about it. Customer experience (CX) focuses on the relationship between a business and its customers. It includes every interaction, no matter how brief and even if it doesn't result in a purchase.
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