Advantages of live chat software - Site Owners Forums

Irene Rogers · 12-24-2013, 01:58 AM

Live chat is faster than e-mail and cheaper than phone, because one agent can help any number of people at the same time. You can also use canned responses, send links or share files which is not possible through phone. Live chat gives your clients an easy way of reaching you without interrupting their browsing.

But this is not only a communication tool. It helps you to get more insight into your customers' behavior. For example, you can see where your website visitors are from, how they found your website, which products they viewed, how long they stayed on each page, etc. This can help you deliver better support and even reduce shopping cart abandonment.

12-24-2013, 01:58 AM	#1
Irene Rogers Registered User Join Date: Jun 2013 Location: United States Posts: 1	Live chat is faster than e-mail and cheaper than phone, because one agent can help any number of people at the same time. You can also use canned responses, send links or share files which is not possible through phone. Live chat gives your clients an easy way of reaching you without interrupting their browsing. But this is not only a communication tool. It helps you to get more insight into your customers' behavior. For example, you can see where your website visitors are from, how they found your website, which products they viewed, how long they stayed on each page, etc. This can help you deliver better support and even reduce shopping cart abandonment. __________________ "In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away." To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. How to get the most out of your live chat system? Check To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

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